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Rafael M.

Rafael M.

Sale and customer service expertise

Customer Support - live chat, inbound or outbound phone support, order processing, & email handling. Design & Multimedia - text to audio transcription, voice-over, voice recording. Writing - re-writing, creative writing, & proof reading. MS Word, MS Excel, PDF, Google Docs. I would like to establish an online, stay-at-home, job that allows me to use and develop my aforementioned skills. I worked in the call center industry for over 8 years. I have also had the opportunity to work for a company named Rivka Development based in Hermosillo, Mexico as a Project Manager and Business Development manager. I count with ample experience in personel management and consider myself very enthusiastic and someone with consistant growth on leadership skills. Been in charge of a family business throughout the years dealing with providers around my home state and providing quality products to very high valued institutions that are affiliated with the government

🇲🇽Hermosillo, Mexico$18/hr95% JSS3.82 (16)Since Apr 2020

Earnings and projects

MRR
$3.1k

Last 6 months ÷ 6

World#12,239 / 412k
🇲🇽Country#123 / 3,563
Revenue, last 30 days
$3k

Last 6 months: $18k

World#12,533 / 412k
🇲🇽Country#148 / 3,563
Total earnings
$136k

Billed in all: $141k

World#26,813 / 412k
🇲🇽Country#215 / 3,563
Per project
$8.5k

$18k in the last 6 months

World#19,456 / 412k
🇲🇽Country#272 / 3,563
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇲🇽Country#955 / 3,563
Projects in all
16

Across 23 contracts

22% fixed78% hourly
World#155,087 / 412k
🇲🇽Country#824 / 3,563

Earnings, last 30 days

$141k+$3k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$138k$140k$142kOct 8Oct 23Nov 7

Skill rankings: #1 in 1 skill of 6

Rarest: top 2% in Multitasking, of 598. Ranked by MRR among everyone on Upwork with the skill.

  1. 1PeopleMatter3 freelancers · 🇲🇽 #1Top 33%
  2. #14Multitasking598 freelancers · 🇲🇽 #1Top 2%
  3. #15Sales Leadership456 freelancers · 🇲🇽 #1Top 3%
  4. #35Price & Quote Negotiation1,092 freelancers · 🇲🇽 #1Top 3%
  5. #138Salesforce CRM3,059 freelancers · 🇲🇽 #3Top 5%
  6. #166Management Skills6,116 freelancers · 🇲🇽 #8Top 3%