Glazel Glace G.

8+ YEARS OF EXPERIENCE - Customer Service Agent - Chat Support - Data Entry - Sending email I am an experienced customer service agent for more than four years. As a Customer Service Representative, I handle customer`s issues and queries. I`m good at multi-tasking as well as addressing customer`s concerns, taking down accurate notes, tool navigation, down to resolving customer`s queries and complaints using all the available resources. I see to it that I help each customer to the best of my knowledge. As much as possible, I never let go of my customers without giving them the best resolution possible without going beyond the company`s product policy. Ensures checking on attendance, schedule adherence, and good etiquette in the workplace will be executed for uninterrupted operations to uphold the Company's standards of professionalism. Coordinates with the Workforce for net staffing requirements and scheduling of agents given leave of absence and attrition. Requests for overtime or 5th-day work meet service metrics by efficiently handling the forecast or spikes in call volumes less. Regards, Glazel