Juan Carlos A.

Customer Service Representative

Polished, professional customer service rep offering: - Proven experience providing customer support in busy call center environments for public utility and insurance industry employers. -An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. -Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. -Really great communication with the customer trying the best I can to help the customer and resolve the issues they are having -I do have a lot of patience and this work for me to understand the situations that customers are comming with so I can assit them the best way possible -I do have the knowledge of the service that we are providing to the customer so I can actually work the way best possible giving my best to the customers - Empaty with the customers so I can feel how they are feeling and giving the best resolutions to them