Jum Pauro S.

Jum Pauro Saito (Pao): Customer Service & Operations Leader I have over six years of experience in the call center industry—three years as a customer service representative, two as a Quality Analyst, and 1 year serving as a supervisor. My background has equipped me with strong leadership, communication, and analytical skills, making me a valuable asset to any team. As a supervisor, I manage payroll, scheduling, coaching, and team performance while also overseeing client interactions, product training, and process improvements. I ensure operational efficiency by fostering collaboration, providing actionable feedback, and optimizing workflows. Previously, I worked as a Real Estate Virtual Assistant, utilizing various tools to streamline tasks, manage leads, and support sales efforts. Skills & Tools: Leadership & Team Management: Coaching, performance tracking, and team development Customer Service & Quality Assurance: Ensuring excellent customer experiences and service improvements CRM & Data Management: Salesforce, Mandrill, RESiFT, Left Main REI, Paragon MLS, and PropStream Marketing & Design: Canva, Adobe Apps Collaboration & Communication: Slack, Google Suite, Microsoft Office Process Optimization: Identifying inefficiencies and implementing workflow improvements I take pride in my adaptability, attention to detail, and ability to foster strong professional relationships. My commitment to growth and excellence ensures that I give 100% in every role I take on.