Rincee Jay M.

Appointment Setter, Customer Service & Technical Support Specialist | Social Media Growth & Cloud Hosting Expertise Looking to turn your social presence into real profits? That’s exactly what I do. With over 5 years of hands‑on experience in Facebook, Instagram, Reddit, X/Twitter Marketing and Social Media Management, I help businesses grow their visibility, build loyal communities, and convert engagement into revenue. Alongside my social media expertise, I bring 9 years of proven customer service experience and 2 years of technical support in cloud hosting services. This combination allows me to deliver seamless support experiences, resolve technical issues efficiently, and provide empathetic, customer-first service that builds trust and satisfaction. Services I Offer ✅ Appointment Setting ✅ Experience in GoHighLevel CRM ✅Technical Support & IT Services ✅Troubleshooting Windows & Apple devices ✅Quickbooks Desktop Enterprise ✅Quickbooks (basic knowledge and troubleshooting) ✅Microsoft 365 apps (Word, Excel, Outlook, SharePoint, OneDrive) ✅Salesforce CRM, Microsoft Teams, Zoom and Slack ✅Cloud Hosting Support & Account Setup ✅Customer Service ✅Chat Support ✅Routine system maintenance, updates, and backups Customer Service Excellence ✅Handling inquiries and support tickets ✅Clear communication and proactive solutions ✅Documentation and process improvement Social Media & Marketing ✅Model Management and Marketing ✅Social Media Growth & Management ✅Account Management ✅Twitter, Facebook, Instagram, Reddit Management ✅Organic Marketing & Engagement ✅Content Moderation ✅Data-driven approach: analyze, optimize, and deliver measurable results ✅Chat Support 🛠 Core Skills & Expertise ✅Subscription Platform Growth Specialist ✅Appointment Setter in a Roofing Industry ✅Customer Service Excellence: Skilled in troubleshooting and ensuring high CSAT scores. ✅Technical Support (Cloud Hosting & IT Services): Experienced in diagnosing and resolving IT issues. ✅Tools & Platforms: Salesforce, Microsoft Teams, Zoom, Windows & Apple devices, Microsoft 365 apps. 🏆 Achievements ✅Certificate of Recognition – Ubiquity (via Rightworks) for outstanding performance in cloud-hosting support. ✅Upwork Skill Certification – Customer Service (Issued May 2023), demonstrating proficiency in delivering high-quality client experiences. ✅7+ Years in Customer Service with consistent performance excellence. ✅2+ Years in Technical Support with hands-on IT troubleshooting and cloud hosting expertise. 💡 Why Choose Me I combine deep customer service experience with technical know-how and social media expertise, making me the ideal partner for businesses that need someone who can bridge the gap between clients, technology, and online growth. Whether it’s resolving IT issues, supporting end-users, or managing social media communities, I deliver results with professionalism and care.