Harvard G.

Customer Service Manager

I am a competent leader with 11 years of experience in managing and leading people. Throughout my career, I have gained a lot of experience not only in the banking industry but also in sales. I've handled Customer Service, Email Support, Complaints Team, Fraud, Collections, Retention, Training, Recruitment, and Inbound/ Outbound Sales. I have leadership skills with the ability to build rapport, relate to, and effectively develop a wide range of people. I've led projects which resulted to hard/soft savings for the business. I’m adept in producing reports and confident in delivering presentations to different Heads of the Business. I have a good knowledge in analyzing and interpreting operational metrics and targets. I have the ability to work under challenging environment with tight timelines. I'm also knowledgeable in identifying, controlling, and mitigating risks. I have the capability to identify process gaps and opportunities that may result to process improvement initiatives. Lastly, I am trained in AGILE way of thinking and familiar with different AGILE methodology such as KANBAN and SCRUM. Overall, my greatest asset is my unwavering passion for people. It is my belief, that the ultimate definition of success is to develop my people and to get them ready for the next step in their development ladder.