Peace O.

Hi, I'm PEACE! Your Rockstar Customer Support Specialist, and Virtual Assistant. I'm here to turn your company-wide visions into a lucid reality. Imagine a Customer Support Specialist that genuinely connects with your audience, and partners with all stakeholders to ensure the actualization of all objectives thereby enabling customer retention? Working together, we can attract and retain those customers that you truly desire! My passion? Helping people and proffering solutions that meet their specific needs. Whether it's CUSTOMER SUPPORT or you need a VIRTUAL ASSISTANT, you can count on me to make support services seamless through my strong work ethics and professionalism. Each word I choose while responding to customers is usually designed to leave a long lasting impression that would give your company a positive global outlook. I carefully tailor every message to resonate deeply with your audience, address their concerns, and leave them extremely satisfied. Are you ready to give your customers an unforgettable Customer experience that would lead to a favorable word of mouth referral? I am just a CHAT away. My goal? This is to ensure a 100% client satisfaction. I am here to make sure your customers enjoy a world-class service that would stand you out from your competitors, and would keep your customers coming back for more of the goodies you offer. Your company is important to me, and I understand that building a solid Customer Support Team is important in making sure that your company doesn't only just get noticed, but is esteemed far above others. First impressions are crucial, and that's where I shine as your CUSTOMER SUPPORT/VIRTUAL ASSISTANT expert. My approach is to constantly build rapport with customers and let them know that they're important and heard. My aim is to superbly express the essence of your company with every contact with customers, and ensure first contact resolution. What I can do? •I respond to customers' inquiry in a timely and efficient manner. •I am proficient in the use of CRM tools like Intercom, Zendesk, Freshdesk and FreshChat to carry out investigations, and help customers' proffer solutions to looming technical issues. •I am proficient in the use of SaaS applications like Metabase and Postmark. •I provide administrative support. •I’ve got excellent time management skills. •I’m detail oriented. •I provide a world-class customer support by improving processes as well as managing both internal and external customer communication across various mediums like; EMAIL, CHAT, etc., thereby building a strong client base with clients around the world, all within accepted quality standards. •Maintaining the SLA (Service Level Agreement) standard as well as a CSAT score of 95%. •I constantly help diverse customers navigate the company’s platform by providing a user friendly guide. •I can update internal databases with information about technical issues and useful customer feedback. •I inform customers about new features and functions. •I can use PayPal and Stripe to investigate payment errors. •I follow up with customers to ensure that their query and complaints are resolved. •I collaborate with other team members via Microsoft Teams, Slack, Google Meet, Zoom, and TeamViewer to ensure that the company's goals and targets are continuously met. •I’m trainable and ardent to learn; you don’t have to worry about teaching me new tools. • I’ve handled complex issues and I have a broad knowledge of working in a fast paced environment. • I have a proven record of working with zero supervision and still deliver the best results. • I simply care for customers because I understand their importance to any business. •I currently have 3+ years of experience in a customer oriented workplace. •I recently worked for a top international EdTech Company in the United States and a BPO in Nigeria as a Remote Customer Support Specialist where I got an Excellence award for being an outstanding Customer Support specialist on the team. LET'S CHAT, and turn those visions of Customer retention and increased profitability into a reality!