Ernesto Gabriel G.

Experienced, and passionate about the Call Centre Industry; With over 7 years of proven experience being a Customer Service Representative, Sales Agent (w/Top Performance history), Database Analyst, Call Quality Analyst, Supervisor and Trainer, I have gathered Sufficient Skills to consider myself to be perfect for all kinds of Jobs that requires communications skills, leadership skills, people skills, and others related to the Call Centre Industry. I consider myself to have an Assertive personality, balanced with a Extrovert, and Genuine personality, Upbeat-ed tone of voice and energetic. Full believer of "Empathy is your best ally" Philosophy A respectful person, full of confidence, a person who knows how to do his Job Right, And willing to create strong bonds, that will benefit you and me, Please, if you wish reach out to my "Did you know?..." Section for a little trivia about me... Did you know?... I tried a career as a musician, you know, Grab-a-Guitar & pay the bills, but unfortunately I didn't receive the support I needed due to "My style of music is not Popular in my area..." Although I really try hard to make it! If you want to listen to my one and only (Not that much edited) Demo, please reach out to me and I'll be glad to show it to you! Did you know?... I recently made a Voice Over for a Spanish Radio Ad, I do not consider to have the voice of an angel, but some people says I could have vocation as a Radio Presenter... Did You know?... The way I learned the basic English knowledge was by playing a video-game? When I was 7 or so my father brought me a Nintendo 64 with a game alongside with it called "Zelda: Ocarina of Time" I was so in love with that Video-Game that (Since my native language is Spanish, and the game was only offered in English.) I grabbed an English-Spanish Dictionary and started looking word by word every script of the game, that way I learned a lot of the words that after a while, a dictionary wasn't needed no more!