Lhouric M.

Customer Service

As someone who'd been in the BPO Industry for quiet a long period of time , I must say that I have been through seasons of flood and season of fire. With almost 15 years of working as Customer Service combining local and International accounts, I can definitely say that this job is really a fulfilling one. You got to meet a lot of people, in different faces and walks in life, you got to get a glimpse of every culture and the most important thing you got to understand everyone's differences. And as time goes by I realized that it's not just my ability to communicate with different types of people have been sharpened, I also had and until now have the opportunity to be able to meet Client's satisfaction. In this Industry there's no limit of how excellent you can be, there's no such thing as a pause or an end to the things you can learn. Everyday you are given a chance to improve your skills and abilities to fulfill your task. In this field you are empowering your customers and grow your brand with reviews Going the extra mile creates experiences customers love to share. While it’s quite understandable for mistakes to be made in customer service roles, authentic customer support employees know when they have made a misstep. We’re all human, and we make mistakes. Accepting responsibility for those mistakes and looking for ways to fix them is how you turn a negative to a positive.And, just like responding to negative customer reviews can turn the tides, acknowledging the mistake and fixing it is how you can turn a frustrated client into a brand advocate. This is where we build confidence between client and Customer Service Representative. With many things I have mentioned there's one thing I would like to put more emphasis on and that's the truth that even though the winds of times will change, in a world where nothing stays the same , through it all my love would still remain for this Industry. I am knowledgeable in almost all of the Microsoft Office apps particularly MS Excel and has experience using CRM from my previous jobs. I am also proficient in English and can do editing and proofreading jobs. I am a friendly and compassionate person who has the skills and personality to serve your company and perform all the tasks that will be handed to me. As someone who have dealt with people in different backgrounds as a Customer Service and Sales Associate and people in different fields as a telemarketer and order processor, all necessary functions related to my previous experiences would contribute in handling future tasks that will be given upon me