Ahmed L.

Office 365 Support Engineer

Talented technical support engineer who possess professional troubleshooting and interpersonal skills, with great experience in computer networking and Office 365 support. Demonstrated high performance capabilities in end user support, IT advisory and training, IT helpdesk, system administrator, application support, computer network support. Multi-talented with great abilities and the capacity to create and keep up close working associations with my designated team. Employing soft skills to explain complex terms in a clear manner to customers. Self-motivated, going beyond and above to deliver a service that often exceeds the customers' expectations Below are some skills I possess among others: • End-user support • Detective-like troubleshooting. • Remote support. • Microsoft Exchange Online • Microsoft SharePoint Online • Microsoft Office 365 • Mail flow. • Azure Identity. • Outlook • Security and Compliance • Active Directory • Data Migration • Support and Operations • Excellent Communication skills (spoken and written)