Grace R.

I am a certified Zendesk Support Admin with 5 years of working experience. As Zendesk Support Admin, I create system set-ups, manage user access, create and enhance system routing through triggers and automation, build AI bot for automatic responses and agent hand-over, configure omnichannel routing rules, review and document existing and new processes, and troubleshoot day-to-day issues faced by the support team. I also work on Zendesk Explore to create custom reports and dashboards that show relevant data per client's request. Aside from Zendesk, I also worked on some administrative tasks like data analysis, Google Sheet formula and scripts, process and report documentation, calendar and email management, and other day-to-day tasks for clients. I always believe that learning is a continuous process of keeping abreast of change. And so, I am always eager to learn new things and improve myself to give customers the best service/s they deserve.