Julie C.

e-Commerce Customer Service Representative | Social Media Moderator

Hi! I’m Julie Caballero, an experienced eCommerce Customer Support Specialist from the Philippines. Since 2017, I’ve been helping online businesses deliver excellent customer experiences and run smooth day-to-day operations. With 8 years of experience in the eCommerce industry, I’ve supported brands in Cosmetics, Kitchen Equipment, Shoes, Pets, and Apparel, handling everything from customer service to order fulfillment and supplier coordination. My mission is simple: to make your customers feel valued, and your operations run seamlessly. Here’s how I can help your business: → Customer Service (Email, Chat, and Social Media) → Social Media Moderation (Facebook & Instagram) → Order Processing & Fulfillment → Handling Returns, Exchanges, Refunds, and Cancellations → Product Listing & Research → Supplier Coordination Tools I’ve mastered: 🛒 eCommerce Platforms: Shopify, WordPress 📦 Order Management: AliExpress, Dropified, Eprolo 💬 Customer Service Systems: Zendesk, Gorgias, HubSpot, HelpScout 📋 Project Management: Asana, Airtable, Monday 💻 Team Communication: Slack, Skype, WhatsApp 📁 Admin Tools: Google Suite, Microsoft Office I’m a fast learner, problem-solver, and goal-oriented professional with a strong work ethic and a genuine passion for helping businesses grow. I believe in hard work, honesty, and long-term partnerships that create mutual success. Every new job is an opportunity. Let’s make your next project a success together! 🚀