Sherwin B.

Experience the value of a dedicated Virtual Assistant who specializes in delivering exceptional customer service and supporting your business with essential tasks. My goal is to help you streamline operations and focus on growth. I possess a comprehensive skill set that includes outstanding customer support, expert knowledge of Windows operating systems, and familiarity with Apple and Android services. I am efficient in data entry, skilled in clear and effective communication, and capable of creating engaging designs using Canva. I have extensive experience working with Shopify and other e-commerce platforms, and I am comfortable managing emails and live chat interactions. My expertise extends to navigating Google Docs and Google Sheets, with a strong understanding of Google Workspace tools. I am proficient in Microsoft Excel, enabling me to handle complex data analysis and reporting. I am experienced with Zendesk, ensuring seamless support across various customer service channels. Additionally, I possess basic graphic design skills to enhance your visual branding. Since 2019, I have successfully collaborated with multiple e-commerce stores, providing support that enhances customer satisfaction and operational efficiency. My professional background includes two years as a Customer Service Representative at Verizon, a leading telecommunications company in the United States, and one year as a Technical Support Specialist at Microsoft. These roles have strengthened my troubleshooting, problem-solving, and communication skills. I am confident that my skills and experience can have a positive impact on your business. I look forward to connecting with you to discuss how I can contribute to your success. Let’s work together to achieve great results.