Williams O.

Highly skilled and results-driven IT Administrator, AI Engineer, and AI Developer with over 5 years of experience designing, implementing, and supporting enterprise IT infrastructure, Microsoft 365 environments, and cloud-based solutions. Extensive expertise in Microsoft 365, Exchange Online, Entra ID, Intune, SharePoint, Teams, Windows administration, and IT support, with a proven track record of delivering secure, scalable, and reliable technology solutions. Key Skills & Expertise ✅ Microsoft 365 Administration ✅ Microsoft Intune Management ✅ Exchange Online & Entra ID (Azure AD) ✅ SharePoint Online & Microsoft Teams ✅ Windows Server & Desktop Administration ✅ IT Infrastructure & Technical Support ✅ Cloud Solutions (Microsoft Azure & Microsoft 365) ✅ AI Development (Lovable AI, Claude AI, Microsoft Copilot) ✅ AI Workflow Automation & Prompt Engineering ✅ Business Process Automation ✅ Technical Troubleshooting & Problem Resolution ✅ Security, Compliance & Identity Management ✅ PowerShell & Automation Scripting ✅ Data Migration & Tenant-to-Tenant Migrations ✅ System Integration & Configuration ✅ User Training & End-User Support ✅ Project Management ✅ Customer Service & Stakeholder Communication