Mary Cris P.

With 20+ years of experience in the BPO, healthcare, and virtual assistance industry, I bring a strong combination of team leadership, operations management, client relationship management, appointment setting, quality assurance, and administrative support. I started my career in customer service and sales and progressed into roles such as Quality Analyst, Team Leader, Supervisor, Country Manager, and Operations/Virtual Assistant support. This experience has given me a deep understanding of both frontline operations and business management. If you're looking for someone with extensive BPO experience, strong leadership skills, excellent spreadsheet knowledge, and hands-on virtual assistance experience, I would be happy to support your business. What I Can Help You With: Team Management & Leadership – coaching, mentoring, performance monitoring, and team development Virtual Assistance & Administrative Support – data entry, reporting, scheduling, documentation, and daily operations Excel & Google Sheets – formulas, trackers, reports, scorecards, dashboards, data organization, and performance monitoring Appointment Setting & Scheduling – outbound calling, lead management, calendar coordination, and follow-ups Client Relationship Management – handling client concerns, maintaining communication, and ensuring client requirements are met Quality Assurance & Process Improvement – call monitoring, QA audits, coaching, root-cause analysis, and process improvement Healthcare/BPO Operations – extensive experience supporting healthcare campaigns and high-volume contact center operations Training & Coaching – onboarding, process training, performance coaching, and development programs