Romaric Vihotogbe S.

Virtual Assistant E-commerce | Customer Service - SAV | Admin Support

Welcome to my profile! I am an Upwork Top Rated Plus virtual assistant. My top priority is to always put myself at the service of others to provide them with better quality work within the agreed deadlines. I am a native French speaker who speaks fluent English. With my 6 years of experience in industry and superior education, I am a full time freelancer, highly experienced administrative assistant and customer support expert. I have strong experience in handling different tasks of Customer Service, whether it be through email, phone or live chat with a perfect expertise in utility applications such as: Gorgias, Zendesk, Freshdesk, Webmail, Teams, Gsuite, Gmail, Slak... I am proficient in: (1) managing orders on Shopify, Oberlo, Zendrop, DSers, Aliexpress, CJ Dropshipping, Amazon, (2) management of PayPal, Klarna, and Stripe disputes. If you seek a professional that has indepth knowledge of Aweber, MaestroConference, Google Docs/Google Spreadsheets with all their respective functions then look no further as I am the freelancer for you. In addition, I have the capacity to conduct different types of web research, data entry and as a native French speaker to produce better translations from English into French. I am reliable, trustworthy and someone who works off her own initiative, these qualities have helped me maintain long-term projects and it shows in the work that I produce for the clients I freelance for. Thanks to contact me !