Maria Lorelaine M.

My Service Offer 📚 Administrative Assistant 📚 Data Entry 📚 Technical Support Representative 📚 Customer Service Representative 📚 Inbound and Outbound Calling 📚Emails Marketing 📚Chat Support 📚Lead Generation 📚Cold Calling 📚Appointment Settings Soft Skills & Hard Skills 💡Upselling and Cross-Selling 💡 Interpersonal Skills & Communication 💡 Team Leadership 💡 Web Research 💡 Organizing 💡Active Listening 💡 Complaint Resolution 💡 Project & Time Management 💡 Software and Technologies 💡 Microsoft 💡 Office Suit 💡 Google Suits 💡 Various project management tools 💡 Making Travel Arrangements 💡 Tracing an Order 💡 Shipments 🎯 Received 100% Clients Satisfaction rate 🎯 Received 95% customer satisfaction scores, Prepared monthly reports of segmentation insights. 🎯 Provided customer and technical support for clients in need and Awarded as a silver agent leaders, Top 2 overall ranking. 🎯 Receive " Associate of the month " twice, Accomplished a 48%+ customer retention rate, far above the store average. 🎯 Increase post-sale 20% with regular follow-ups calls.