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Reyginald B.

Reyginald B.

Bilingual Customer Service/Technical Support/Quality Analyst

A widely experienced customer service professional looking to bring his skills and knowledge to your business. I'm Reyginald Bonostro. I've been working as a customer care agent in the e-commerce sector for about 7 years now. I also gained experience as a Quality Assurance Specialist. My main role as a customer service representative in your business will be to ensure that your customers are taken care of, whether it's via email support, phone support, or even chat support. I am very proficient with Freshdesk, Zendesk, Desk.com, Georgias, which are mostly used by Shopify business owners. Working under pressure is not an issue for me; I've experienced these situations when I started in call centers. I know how to adapt quickly, I am a fast learner, and a team player. I can describe myself as a person who has a passion for customer service. Please feel free to contact me at any time, so we can discuss your jobs and how we can work together to provide your customers with a better experience.

🇺🇸Queens County, United States$21/hr100% JSS4.90 (6)Since Apr 2020

Earnings and projects

MRR
$2.4k

Last 6 months ÷ 6

World#18,122 / 412k
🇺🇸Country#4,273 / 62.1k
Revenue, last 30 days
$3.8k

Last 6 months: $14k

World#9,029 / 412k
🇺🇸Country#2,539 / 62.1k
Total earnings
$26k

Billed in all: $27k

World#121,225 / 412k
🇺🇸Country#20,610 / 62.1k
Per project
$3.2k

$14k in the last 6 months

World#52,136 / 412k
🇺🇸Country#8,740 / 62.1k
Projects, last 6 months
1

Across 2 contracts

0% fixed100% hourly
World#128,092 / 412k
🇺🇸Country#16,472 / 62.1k
Projects in all
8

Across 13 contracts

46% fixed54% hourly
World#223,560 / 412k
🇺🇸Country#31,849 / 62.1k

Earnings, last 30 days

$27.5k+$3.8k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$22k$24k$26k$28kOct 8Oct 23Nov 7

Skill rankings: Top 2% in Writing

Ranked by MRR among everyone on Upwork with the skill.

  1. #16Store Management523 freelancers · 🇺🇸 #1Top 3%
  2. #79Dropshipping2,698 freelancers · 🇺🇸 #4Top 3%
  3. #88Ticketing System1,296 freelancers · 🇺🇸 #13Top 7%
  4. #98Product Knowledge2,128 freelancers · 🇺🇸 #9Top 5%
  5. #126Order Tracking2,668 freelancers · 🇺🇸 #12Top 5%
  6. #216Customer Satisfaction3,986 freelancers · 🇺🇸 #22Top 5%
  7. #386Writing16,517 freelancers · 🇺🇸 #189Top 2%
  8. #410English17,148 freelancers · 🇺🇸 #67Top 2%