Bryan T.

I’m a customer support and account management professional with over 11 years of experience supporting businesses across e-commerce, SaaS, telecom, and healthcare industries. My background goes beyond handling tickets—I’ve worked directly with clients, managed accounts, coordinated requests, and supported daily operations to ensure smooth and reliable service delivery. I’ve held roles as a Junior Account Manager, Customer Support Representative, and Virtual Assistant, where I acted as a primary point of contact for clients, maintained accurate CRM records, and supported order management, refunds, and account-related concerns. I understand both the client relationship side and the operational side of customer support. What I help businesses with: • Account management and client coordination • E-commerce support (orders, refunds, replacements, and fulfillment issues) • Customer support via email, chat, and account portals • CRM management, documentation, and record accuracy • Cross-team coordination and follow-ups Platforms and tools I’ve worked with: Zoho CRM, Zendesk, Gorgias, Shopify, Salesforce, Hydra, Google Workspace, Microsoft Office I’m known for clear communication, strong organization, and reliability. I take ownership of accounts, follow processes closely, and make sure clients and customers receive timely, accurate, and professional support. If you’re looking for someone who can manage client accounts, support your e-commerce operations, and represent your brand professionally, I’d be happy to support your business.