Raizechelle O.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

A structured operations leader who helps businesses streamline customer support, develop high-performing teams, and build scalable processes. I believe in continuous improvement, take ownership from day one, and treat every business as if it were my own. Hi, I’m Chelle! 🙋🏻‍♀️ Over the past 10 years, I’ve grown from a frontline Customer Support Representative into leadership roles across Customer Support Management, Quality Assurance, Training, and Operations. That journey has given me a deep understanding of what it takes to build efficient support teams that deliver exceptional customer experiences. I don’t just manage customer support. I build the systems behind it. I’ve partnered with fast-growing DTC and eCommerce brands to improve workflows, coach high-performing teams, reduce escalations, strengthen quality standards, and create processes that scale as businesses grow. Here’s how I can help: ✔ Lead and manage remote Customer Support teams ✔ Recruit, onboard, and train Customer Support Representatives ✔ Build QA programs, scorecards, and coaching plans ✔ Create SOPs, playbooks, and knowledge base documentation ✔ Improve workflows and operational efficiency ✔ Resolve customer escalations and complex support cases ✔ Manage Shopify order support, returns, warranty claims, and logistics ✔ Track KPIs, CSAT, QA, productivity, and team performance ✔ Handle chargebacks, payment disputes, and fraud reviews ✔ Optimize CRM platforms and customer support processes Platforms & Tools eCommerce * Shopify * Amazon * eBay CRM & Helpdesk * Gorgias * Zendesk * Freshdesk * Gladly * Help Scout * Intercom * Re:amaze * Crisp Operations * NetSuite * ShipStation * Shipwire * Happy Returns * Returns Helper * Redo Project Management * Asana * Airtable * ClickUp * Trello * Basecamp * Loom Payments & Disputes * PayPal * Shopify Payments * Klarna * Stripe * Mollie I’ve also managed chargebacks across Shopify Payments, PayPal, Klarna, and Stripe, preparing compelling dispute evidence, supporting fraud investigations, and helping brands protect their revenue through consistent policy enforcement. Whether you need someone to lead your support team, improve customer experience, build scalable processes, or strengthen day-to-day operations, I’m ready to jump in and make an impact.