Angelica L.

All-Around Customer Service and Support Specialist

As a dedicated and versatile freelancer, I bring extensive experience in customer service, chargeback management, virtual assistance, social media moderation, and Trustpilot review management. I am committed to helping businesses streamline operations, protect revenue, and deliver exceptional customer experiences that build loyalty and trust. I specialize in providing high-quality customer support by resolving inquiries with empathy, professionalism, and efficiency. My goal is not just to solve problems but to create positive interactions that strengthen long-term customer relationships and enhance brand reputation. With a strong understanding of chargeback procedures and dispute resolution, I effectively manage claims, reduce chargeback rates, and safeguard business revenue through timely and well-documented responses. As a skilled virtual assistant, I manage emails, calendars, administrative workflows, and day-to-day operations, allowing business owners to focus on growth and strategic initiatives. In addition, I have hands-on experience as a Trustpilot Manager, where I: Respond promptly and professionally to customer reviews (both positive and negative) De-escalate complaints and turn negative feedback into constructive outcomes Maintain brand voice and consistency in all communications Monitor reputation trends and provide insights for service improvement Help businesses maintain a positive and trustworthy online presence I also moderate social media platforms to ensure discussions remain professional, brand-aligned, and compliant with community guidelines. I am detail-oriented, proactive, and results-driven, focused on accuracy, efficiency, and professionalism in every task I handle. Let’s collaborate to elevate your customer experience, protect your revenue, and strengthen your brand reputation.