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Malik F.
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Malik F.

Customer Support

Thank you for checking out my profile! My name is Malik Fenton. I am a Jamaican national with love for freelance work, learning new cultures and languages as well as interacting and helping people all over the world. My English skills are native, both written and verbal, and I speak with a clear, American accent and I am proficient in many software programs including Microsoft Office Suite and Google documents, I have experience working on platforms like Zendesk, Gorgias and other CRM platforms. My main focus is on results and ensuring the job gets done and done properly. I make it a point to satisfy both my employer and the customer with my work. I am capable of working diligently without a supervisor and I am confident I can work well as individual but I prefer to be a part of a good team!

🇯🇲Kingston, Jamaica$10/hr100% JSS5.00 (5)Since Apr 2020

Earnings and projects

MRR
$1.5k

Last 6 months ÷ 6

World#33,221 / 412k
🇯🇲Country#104 / 1,010
Revenue, last 30 days
$1.7k

Last 6 months: $8.7k

World#26,503 / 412k
🇯🇲Country#93 / 1,010
Total earnings
$53k

Billed in all: $55k

World#72,293 / 412k
🇯🇲Country#253 / 1,010
Per project
$7.6k

$4.4k in the last 6 months

World#22,165 / 412k
🇯🇲Country#134 / 1,010
Projects, last 6 months
2
0% fixed100% hourly
World#88,922 / 412k
🇯🇲Country#127 / 1,010
Projects in all
7

Across 9 contracts

0% fixed100% hourly
World#236,191 / 412k
🇯🇲Country#420 / 1,010

Earnings, last 30 days

$54.8k+$1.7k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$53k$54k$55kOct 9Oct 24Nov 8

Skill rankings: Top 5% in Content Writing

Ranked by MRR among everyone on Upwork with the skill.

  1. #27Draft Correspondence301 freelancers · 🇯🇲 #1Top 9%
  2. #114Customer Support Plugin944 freelancers · 🇯🇲 #7Top 12%
  3. #199Freshdesk1,321 freelancers · 🇯🇲 #5Top 15%
  4. #240Gorgias1,588 freelancers · 🇯🇲 #3Top 15%
  5. #866Zendesk5,908 freelancers · 🇯🇲 #14Top 15%
  6. #1,243Content Writing23,843 freelancers · 🇯🇲 #5Top 5%
  7. #1,305Technical Support11,267 freelancers · 🇯🇲 #14Top 12%
  8. #1,354Online Chat Support11,528 freelancers · 🇯🇲 #28Top 12%