Paul Raven P.

Hello, I'm new to this platform but I have been working in BPO for almost 8 years, I started as a Technical support representative mostly managing email guiding clients with basic troubleshooting for their local ISP and cable which lasted for a year then I switched to Sales I worked as a sales representative for a US telco which lasted for a year then after a year a new program opened which I took the opportunity to apply as a HealthCare representative after 3 months I got promoted to Lead Escalation which we support the production like coaches then after a year I got promoted again as a Complaint identification Analyst(QA) within the same healthcare account. we do not just focus on Quality we prevent any future escalations or complaint that the company may face. my most recent opportunity is working as a team leader for a back-office team at a DME supplier company which greatly enhanced my skills. at this time, I'm very knowledgeable with support positions handling email, I'm very savvy with excel and other Microsoft programs as well. I am willing to learn and to be trained to any position that suites my capabilities