John Anthony C.

I am Tony, an experienced IT professional with over 11 years in the industry. My expertise spans IT support, system administration, and service delivery, I pride myself on being a problem solver, adept at handling complex issues while maintaining a clear and professional communication style. My hands-on experience in IT operations, combined with a proactive learning mindset, enables me to adapt to new tools and processes efficiently. Whether it's configuring systems, resolving technical issues, or providing customer-facing support, I approach every task with dedication and attention to detail. With a solid foundation in IT and a proven track record in both Level 1 and Level 2 technical support, I am confident in my ability to deliver reliable solutions and contribute positively to any organization I work with. In my decade of experience in the Corporate IT Industry, here is how I can help you: ☑️Microsoft 365 Administration (Exchange, Teams, SharePoint, OneDrive, etc.) ☑️Microsoft Azure Administration (Conditional Access, Device Compliance etc.) ☑️Active Directory Management (Group Policy/OU Management, User/Device Onboard/Offboard, Attributes Configuration) ☑️Windows Server Administration ☑️Hyper-V Management, Virtualization ☑️Backup and Recovery Management (Cove backup, Altaro, Action1) ☑️Email and Domain Migration. ☑️Onboarding/Offboarding users on On Prem AD | O365 Admin Console ☑️Workstation Setup (MacOS, Windows OS) ☑️Remote troubleshooting ☑️ 3rd Party License Management and Deployment (Pax8 | Dicker Data) ☑️Google Workspace administration ☑️Patch Management/Deployment (N-Central/Action1) ☑️ Security Operations (MS Defender, Mimecast, Avanan. Threatlocker, Huntress) ☑️ Mobile (iOS | Android Support) ☑️ Communications (MS Teams, Slack, GMeet, Discord, Zoom) ☑️ KB Article documentation, management and proof-reading ☑️ Problem Management, Root Cause Analysis, Reporting I am proficient in the following applications: 🌟ConnectWise Manage 🌟ServiceNow 🌟HALO PSA 🌟 Atera RMM 🌟 Cyberdrain(CIPP) 🌟ITGlue / HUDU / HALO Kbm 🌟 Citrix Workspace/Receiver 🌟ConnectWise Automate 🌟 Cove Backup Solutions | Datto 🌟N-Able | TeamViewer | Splashtop Admin | Log Me In(LMI) 🌟Telephony Management (3CX | Avaya | Five9 | Grasshopper) 🌟OKTA | Intune | Apple Business Mngr. | Jamf | DUO Mobile 🌟VPN (Cisco Anyconnect, FortiClient, OpenVPN, Wireguard) 🌟 Windows Server | Azure AD | Entra ID | Exchange Admin 🌟 O365 Administration | Google Workspace Admin 🌟 Microsoft Entra, Defender, Purview, Priva 🌟 Mimecast, Avanan, IronScales, Proofpoint