Mahmood R.

Reliable IT support for small businesses: networks, Wi-Fi, Microsoft 365, and remote teams, handled by one experienced engineer. No IT department? I’m the person you call. With 15+ years of hands-on experience and a Top Rated Plus track record on Upwork, I keep small offices and remote teams online, secure, and productive, and I fix problems fast without the jargon. Watch my intro video above, and read what past clients say in my reviews. What I can take off your plate Office and remote-team IT support: user issues, new-hire setup, devices, printers, email, troubleshooting Microsoft 365 / Office 365: user and mailbox setup, Teams, SharePoint/OneDrive, security settings, migrations Network setup and fixes: UniFi (Dream Machine, switches, access points, Protect, Cloud Key), Wi-Fi dead zones, slow internet, VLANs, guest Wi-Fi Security basics: firewalls, VPN for remote staff, secure remote access, backup and access reviews Remote support: quick sessions to fix things now, plus ongoing monthly support Documentation: a clear record of your setup and network layout Also experienced with: Cisco, Meraki, Fortinet, Palo Alto, Aruba, pfSense How I work Replies within 2 hours, and urgent issues handled same-day Hourly for one-off fixes, or a monthly retainer for ongoing support Plain-English updates, no jargon Good fit if you are: a small office, a growing remote team, a startup without IT, or a business moving to UniFi or Microsoft 365. Tell me what’s broken or what you need set up, and I’ll reply with the fastest way to get it done. Skills IT Support, Technical Support, Network Administration, Ubiquiti UniFi, Google Workspace, Microsoft 365 / Office 365, Wi-Fi / Wireless Network, Network Troubleshooting, Firewall, VPN, Remote Desktop Support, Network Security, Cisco Meraki, Help Desk, Network Engineering, Windows Server