Mamy R.

Looking for a reliable Customer Service Specialist, Virtual Assistant, or Remote Support Professional to manage your customers, operations, and online presence? With 7+ years of experience in Customer Service, Customer Support, Virtual Assistance, E-commerce, Hospitality, Hotel Automation, Community Management, and Channel Management, I help businesses deliver excellent customer experiences while keeping their daily operations organized and efficient. CUSTOMER SERVICE & CUSTOMER SUPPORT Customer support via email, live chat, phone, and social media Ticket management and customer inquiries Complaint handling and problem resolution Order management and after-sales support Refunds, returns, disputes, and delivery issues Customer follow-up and satisfaction management Clear, professional, and fast communication VIRTUAL ASSISTANT Email and inbox management Data entry and administrative support Order processing and follow-up Customer database management Online research Daily task and workflow management Administrative and back-office support HOTEL AUTOMATION & HOSPITALITY I specialize in hotel automation and remote guest support for hotels, apartments, and short-term rentals. Self check-in / Self check-out Guest communication before, during, and after the stay Digital key and access management Reservation and booking follow-up Guest requests and issue resolution OTA communication Booking platform management Guest review management Coordination with housekeeping and local teams Remote management of self-managed hotels and apartments Channel management and reservation coordination E-COMMERCE CUSTOMER SERVICE Shopify and WooCommerce Order processing and tracking Shipping and delivery follow-up Returns and refunds Customer complaints Product and order inquiries Dispute management E-commerce after-sales service Dropshipping customer support COMMUNITY & SOCIAL MEDIA MANAGEMENT Community management Social media customer support Managing comments and private messages Content scheduling and publishing Customer engagement Community moderation Social media communication WHY WORK WITH ME? I am reliable, responsive, detail-oriented, organized, and customer-focused. My goal is not simply to answer messages, but to provide a professional customer experience and help your business run smoothly. Whether you need a Customer Service Representative, Customer Support Agent, Virtual Assistant, E-commerce Customer Support Specialist, Hotel Guest Support Agent, Hotel Automation Assistant, Community Manager, or Channel Manager, I can adapt to your processes, tools, and workflows. Available for long-term collaboration, ongoing support, and remote projects. Feel free to contact me to discuss your project and see how I can help your business. I look forward to working with you! Mamy