Sean G.

I am an expert Business Development & Virtual Call Center Management practitioner who has: ✖️9+ Years experience of Business Development strategy and workforce management serving within the capacity of Manager & Snr Manager within the BPO industry. ✖️7+ Years of Project Management experience: Project Strategy & Execution (APM, Scrum, Six Sigma methodologies) ✖️Expertise in competitive intelligence and new vendor acquisition for practitioner lead roundtables, within the continued education and conference space (North America & Europe). ✖️Expertise Workforce management software and methodology. LTF/STF forecasting, erlangs, Capacity scheduling, occupancy, shrinkage, service level reporting. ✖️Possess inept proficiency with CRM software and platforms such as: Ninjato, Salesforce, Oracle, Tableau, Zendesk, Microsoft PowerBi