Pedro M.

BPO expert, Voice-over Artist & Telemarketer

SALES AND MARKETING EXPERT, highly specialized with over 30 years of experience in different industries at an international level. Outstanding skills in leadership and creativity, analysis and synthesis, research and decision-making, planning, and execution. EXPERT in the BPO industry as a CUSTOMER SERVICE, SALES REP, and also as a DIGITAL TELEMARKETER. Extensive experience with different types of industries like Sales and Mkt, Finance, Insurance, Healthcare, Real Estate, Tourism, Technology, Advisory, Legal Support, etc. Worked with different leading companies in the USA, Europe, and Latin America providing services in customer service (inbound/outbound calls), appointment scheduling, live chat support, RR SS (Social Networking) support, ticket and e-mail management, technical support and assistance, sales representative, cold callings and lead generation. I manage different customer support software such as Zendesk, LiveChat, Zoho, HelpCrunch, Tidio, Cloudtalk, Odoo, HubSpot, and others. COACHING through my brand “PETER TOURISTER“, consulting and personal mentoring, sharing all my experience of the last 30 years. I provide training and support to companies and their work teams, from their structure and internal organization, strengthening and aligning their processes, developing key personnel in leadership and sales techniques focused on achieving objectives. I share Courses, Conferences, Storytelling, Networking, Webinars, Podcasts, Audiobooks, E-Books through all the tools and channels available. I am based on a solid structure of being, humanist, and entrepreneurial leader. VOICE OVER ARTIST is my main passion. I specialize in voice-overs in three languages for advertising both on radio, television and internet videos, corporate or internal videos, presentations, e-learning, product or explanatory videos, switchboards, megaphones, apps... I offer these online voice-over services from my broadcast studio for radio stations, brands, businesses, companies, shops, individuals, agencies, publishers, production companies and national and international media that need an elegant, warm and natural voice for their project with a clear, warm, rich, deep, powerful and delicate voice register. My voice in German and Spanish is native and neutral and in British it is neutral. I am also a native German/Spanish TRANSLATOR and an expert in business English.