Clark C.

I worked in the contact center industry for 10 years. Mainly, I handled technical support and customer service over the phone, chat, and email. I provided product support for home and enterprise networking devices such as routers, modems, repeaters, access points, surveillance cameras, and other peripherals. Addressed concerns like initial setup, performance issues, and device maintenance. I then spent 2 years as a Help Desk Analyst. I provided our clients and their employees with technical support for their workstations and corporate laptops. Mostly, we handled login issues, Office 365 concerns, Citrix, and Active Directory access inquiries. I had experience using ticketing tracking systems such as SalesForce, Service Now, and Service Center for incident details and reporting purposes. I used TeamViewer, GoToAssist, LogMeIn Rescue, and ScreenConnect applications to remotely access the client's computer for troubleshooting and resolution. With a decade of work experience, I am interested in working with you in achieving business growth and corporate success.