Aica A.

Hi, I’m Aica Abalos—a Customer Service and Technical Support Specialist with over six years of experience across sports media, banking, retail, and finance. I’m skilled in account management, technical troubleshooting, and customer relations, with proven success in boosting customer satisfaction and resolution rates. I’ve supported major brands like Wells Fargo, Adidas, Bally Sports, and CFNA, consistently exceeding performance targets. With expertise in platforms like Salesforce, Zendesk, and ServiceHub, I’m passionate about delivering clear, solution-focused support. I’m now seeking a remote, growth-oriented role where I can continue creating outstanding customer experiences and expanding my skill set. 💡 What I Bring to the Table: ✔ Customer Service Excellence – Strong background in multichannel support (Phone, Chat, Email, Social Media) and subscription-based services. ✔ Technical Support & Troubleshooting – Resolving streaming, connectivity, and software issues with expertise in AWS, Citrix, and SaaS platforms. ✔ Banking & Financial Services – Skilled in billing inquiries, payment processing, fraud prevention, and mortgage support. ✔ CRM & Helpdesk Proficiency – Hands-on experience with Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, ServiceHub, and Citrix to track and manage customer interactions efficiently. I am committed to providing top-tier service, improving customer retention, and enhancing operational efficiency through innovative solutions and a customer-first mindset. 📩 Let’s connect! Whether you’re looking for a customer service expert, technical support specialist, or problem-solver, I’d love to collaborate and explore opportunities!