Chamara W.

👨‍💼 Microsoft Certified | Microsoft 365 • Intune • Azure • Windows Server Administrator I am a Microsoft Certified IT professional with 8+ years of experience delivering secure, reliable remote IT services for USA, Canada, and global clients. I specialize in Microsoft 365 administration, security implementation, Intune endpoint management, Azure AD, and Windows Server infrastructure. I have managed Microsoft 365 environments end to end, led complex email migration projects, implemented security best practices, and provided Tier 2/3 user support. I am recognized for my structured troubleshooting approach, strong communication, and ability to align IT solutions with business goals. 🔹 Microsoft 365 (Office 365) Administration ✔ End-to-end Microsoft 365 tenant administration ✔ New tenant setup, domain onboarding & DNS configuration ✔ DNS records: MX, SPF, DKIM, DMARC, TXT, SRV, CNAME ✔ Exchange Online administration & mail flow management ✔ Microsoft Teams, SharePoint Online & OneDrive administration ✔ User onboarding/offboarding & license optimization ✔ Microsoft 365 Apps deployment & configuration ✔ Ongoing monitoring, troubleshooting & user support 🔐 Security & Compliance (Microsoft 365) ✔ Microsoft Defender for Office 365 (anti-phishing, Safe Links, Safe Attachments) ✔ Multi-Factor Authentication (MFA) ✔ Conditional Access policies ✔ Security & Compliance Center administration ✔ Tenant hardening using Microsoft best practices ✔ Audit logging & compliance monitoring 📧 Email Migration Experience ✔ Microsoft 365 cross-tenant migrations ✔ Google Workspace (G Suite) → Microsoft 365 ✔ GoDaddy → Microsoft 365 ✔ Cutover, staged & hybrid migrations ✔ Minimal downtime with structured user communication 📱 Microsoft Intune (Endpoint Management) ✔ Intune MDM & MAM setup and administration ✔ Windows & macOS device enrollment ✔ Compliance, configuration & security policies ✔ Application deployment & patch management ✔ Conditional Access integration ✔ Endpoint security baselines ✔ Remote device troubleshooting & support 🖥 Windows Server & Infrastructure ✔ Windows Server 2012 R2 / 2016 / 2019 / 2022 ✔ Active Directory domain setup & administration ✔ Azure AD Hybrid & ADFS ✔ DNS, DHCP, File Servers & Print Servers ✔ Group Policy management ✔ Remote Desktop Services (RDS) ✔ Backup solutions & server monitoring ✔ Domain migrations ✔ Hyper-V virtualization ✔ VPN configuration & support 💻 End-User & OS Support ✔ Windows 7, 8, 8.1, 10, 11 ✔ macOS support ✔ OS installation, upgrades, patching & backups ✔ Antivirus & endpoint protection ✔ Software & driver installation ✔ VPN connectivity & Azure AD device join ✔ End-user training & documentation ⭐ Why Clients Choose Me ✔ 8+ years of hands-on IT experience ✔ Microsoft Certified professional ✔ Proven experience supporting USA & Canada clients ✔ Strong focus on security, stability & compliance ✔ Clear communication with technical & non-technical users ✔ Reliable, proactive & detail-oriented approach I take pride in understanding client requirements thoroughly and delivering secure, scalable, and dependable IT solutions that support long-term business success. 🎓 Education & Certifications 🎓 BSc (Hons) Computing – 2020 Wrexham Glyndŵr University, Wales ✔ MS-102: Microsoft 365 Administrator ✔ Microsoft 365 Certified: Endpoint Administrator Associate ✔ AZ-900: Microsoft Azure Fundamentals ✔ MCSA Windows Server 2016 (70-740) ✔ MCSA Windows Server 2012 R2 (70-410, 70-411, 70-412) ✔ Microsoft Certified Professional