Ademola I.
Microsoft Technical Support
Accomplished IT Leader and Technical Support Expert with over 7 years of experience driving team performance, optimizing IT infrastructure, and delivering exceptional customer solutions. Proven success in remote and hybrid environments, leading technical teams to exceed SLAs while simultaneously managing cross-functional projects in sales operations and CRM management. A strategic thinker adept at bridging the gap between technical IT requirements and business development goals. My Technical Skills include the following: Systems & Cloud: Windows Server, Active Directory, Google Workspace, Microsoft 365, Azure, Oracle Cloud Infrastructure (OCI), Hyper-V, VMware, Linux, macOS. Networking: TCP/IP, VLAN, VPN, Routing & Switching, LAN/WAN, MikroTik RouterOS, Cisco IOS, Ubiquiti, Firewalls (Fortinet). Tools & Software: Wireshark, PowerShell, SolarWinds, PRTG, ServiceNow, SAP, MS Visio, Office Suite. Security: NSE 1 & 2, Endpoint Protection, Encryption, Disaster Recovery Planning. Methodologies: ITIL, Lean Six Sigma (White Belt), Project Management, Change Management. Professional: Remote Team Leadership, Cross-Functional Collaboration, Sales Support Operations, CRM Data Integrity Management.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $14k
Billed in all: $117,971$118k
$6.8k in the last 6 months
Across 18 contracts
Earnings, last 30 days
Skill rankings: Top 4% in Office Administration
Ranked by MRR among everyone on Upwork with the skill.
- #16System Configuration258 freelancers · 🇳🇬 #4Top 6%🇳🇬#4 of 47
- #16Windows 10 Administration257 freelancers · 🇳🇬 #3Top 6%🇳🇬#3 of 33
- #30Incident Management421 freelancers · 🇳🇬 #3Top 7%🇳🇬#3 of 36
- #57Office Administration1,509 freelancers · 🇳🇬 #3Top 4%🇳🇬#3 of 45
- #72Customer Engagement1,530 freelancers · 🇳🇬 #4Top 5%🇳🇬#4 of 124
- #105Troubleshooting1,460 freelancers · 🇳🇬 #11Top 7%🇳🇬#11 of 136
- #106Communication Etiquette1,807 freelancers · 🇳🇬 #8Top 6%🇳🇬#8 of 135
- #109Product Knowledge2,128 freelancers · 🇳🇬 #11Top 5%🇳🇬#11 of 123