Karla Monica B.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Driven. Detail-Focused. NDIS-Specialised. I'm Karla, a Senior NDIS Administration & Rostering Specialist supporting Australian NDIS Providers, Allied Health Teams, Support Coordinators, and Participants with clarity, compassion, and precision. For over 6 years, I've worked behind the scenes of fast-paced NDIS organisations—bringing structure to complex operations, optimising workflows, coordinating rosters, and ensuring seamless service delivery. I thrive in roles where organisation, communication, and attention to detail directly impact participant outcomes and business efficiency. I specialise in: • End-to-end NDIS administration • NDIS rostering and workforce scheduling • Participant and support worker coordination • High-volume invoicing and reconciliation • Accounts administration and claims processing • Support coordination assistance • CRM and workflow optimisation • Executive and virtual administration My experience spans a wide range of platforms, including: • Splose • Cliniko • Lumary • Shiftcare • Careview • Planability • Vertex360 • Nookal • CareMaster along with advanced proficiency in Xero, Microsoft Excel, Google Workspace, email management, reporting, and process improvement. What sets me apart is not only my technical expertise but also my deep understanding of the NDIS environment. I appreciate the importance of accurate rostering, timely communication, compliance, and participant-centred service delivery. I work confidently with participants, families, nominees, therapists, support coordinators, and support workers while maintaining professionalism, empathy, and confidentiality. Whether you need someone to: • Manage complex NDIS rosters and scheduling • Coordinate participants and support workers • Streamline your CRM and administrative systems • Manage inboxes and day-to-day communications • Process and reconcile high-volume NDIS invoices • Follow up with providers, participants, or internal teams • Build templates, organise documentation, and improve workflows • Keep your operations structured, efficient, and stress-free —I'm here to support you. I work best with NDIS providers, allied health practices, therapists, and business owners who need a dependable right hand—someone who can confidently manage the operational details so they can focus on delivering exceptional participant outcomes and growing their business. I bring calm structure, proactive problem-solving, consistent follow-through, and a genuine commitment to supporting the NDIS community. If you're looking for a reliable Senior NDIS Administration & Rostering Specialist who understands the Australian disability sector inside and out, I'd love the opportunity to support your team. Let's build something meaningful together.