Hein D.

As a highly driven and accomplished System Administrator, I bring forth extensive experience spanning over 10 years in effectively managing the intricate technical and functional operation and maintenance of diverse systems. With a strong passion for my work, I have consistently demonstrated exceptional proficiency in supporting and troubleshooting advanced technical issues encompassing computer hardware, network infrastructure, operating systems, and software installations. Skills include: Cloud and Hybrid Environments: Extensive experience with Azure and Microsoft 365 solutions. Proficient in managing and maintaining Hyper-V, ESXi, and server infrastructures to ensure optimal performance and reliability. Proficient in Active Directory management, including user account management, group policies, and directory services maintenance. Skilled in managing file sharing, printer configurations, and storage solutions. Network Administration: Skilled in configuring VLANs, managing WatchGuard firewalls, and administering Cisco, HP, and UniFi switches. VoIP Systems: Configuration and troubleshooting of 3CX systems and bandwidth optimization for VoIP services. Endpoint Protection: Implementation and management of SentinelOne for EDR. Remote Monitoring and Management: Proficient in platforms such as ConnectWise, Kaseya, N-able, Staff Training and Development: Skilled in training new staff members, providing mentorship, and fostering technical growth within the team. Customer Service: Exceptional customer service skills with a focus on delivering positive user experiences and resolving technical issues efficiently. Service Level Agreement (SLA) Management: Consistently met or exceeded SLA response times and resolution targets.