Kenneth Martin P.

Customer Service | Helpdesk | IT support | Chat & Phone Support

I have nine years of experience in customer service and technical support, working with customers across North America. I’ve handled frontline support, retention cases, and leadership roles as a Team Leader and Quality Analyst. I manage chat, email, and phone support with a focus on clear resolutions and customer trust. I’ve helped improve CSAT, retention, and quality scores by addressing issues early and following through. I’m detail-oriented, consistent, and comfortable working independently. I learn fast, communicate clearly, and stay reliable in fast-paced environments.