Roden B.

Professional VA in Shopify E-com Management

Shopify operations specialist with around 8 years of experience working with multiple Netherlands based Shopify entrepreneurs, many from the WealthKings ecosystem. Strong background in fashion dropshipping operations, SOP driven customer service, product listing workflows, supplier communication, and media buying support. Have worked closely with several WealthKings store owners. Khalil from the WealthKings community can vouch for my work and experience within this network. -------------Professional Experience Store Manager – Fashion Dropshipping Store (WealthKings ecosystem client) • Managed daily Shopify store operations and supervised the customer service team. • Trained agents to strictly follow customer service SOP and maintain consistent support quality. • Coordinated with suppliers regarding product and customer concerns. • Worked closely with media buyers and store owners regarding product performance and store operations. Shopify Operations Specialist / Virtual Assistant – Multiple Clients • Product listing and store management using Shopify and Poky app. • Customer support following structured CS SOP used in fashion dropshipping stores. • Media buying support: running campaigns and following advertising SOP. • Supplier communication and operational assistance for store owners. • Acting as a trusted right hand support for store owners across various operational tasks. Core Skills • Shopify store operations • Customer service (SOP driven workflows) • Fashion dropshipping operations • Product listing (Shopify / Poky app) • Media buying campaign execution • Supplier communication • Team supervision & CS training