Jasper Drawde C.

I specialize in: -LinkedIn -Troubleshooting -Billing -Chat Support -Technical Support -Customer Support -Dispatch I've worked in the BPO for the past 8 years, Handled inbound calls and chat support for telecom companies in the US, UK, and Australian accounts. I attend to customer concerns and needs. Worked under pressure in a timely manner. I make sure that every call counts because we are being measure through our KPI's, some of these are CSAT, FIZZBACK, AHT, BPI compliance, ZERO TOLERANCE POLICY and Quality Assurance. Most of my work falls under troubleshooting phone lines, internet and TV. I follow rules and guidelines to make sure that customer issues are fixed during a call and if not we make a work around like dispatching technicians or amending their bills. Here are some of the companies I've worked for. -Samsung (Smart TV) -Bell Canada -Virgin Mobile UK -Virgin Media UK -Amazon -YouTube -Comcast I took up Bachelor of Science in Architecture and Bachelor of Science in Hotel and Room Management. I'm an undergraduate and started working at McDonalds at a young age.