Catherine P.

I'm a highly dependable Top-Rated Virtual Assistant with more than 4 years of experience in Admin Support (Transcription, Lead Generation, Internet Research, Technical Support, Data Entry, etc.), Customer Service (Inbound & Outbound Calls) and in Online Store Management (Amazon, eBay, Shopify, Houzz, BigCommerce, WordPress - eCommerce). I also have the skills in: ✔ Proofreading ✔ Transcribing audio files with 95-100% accuracy ✔ Web Research, SEO Keyword Search ✔ Social Media Management on Facebook and Instagram and basic Social Media Marketing ✔ Product Listing ✔ Lead Generation/Prospecting ✔ Creating canned responses and e-mail templates ✔ QA for chat/e-mail transcripts ✔ E-mail blasts (Klaviyo) for abandoned carts ✔ Writing/optimizing product descriptions, meta tags and meta descriptions I have experience using various CRM's and the following: ✔ Shopify, Product Options by Bold ✔ Gooten, Printful ✔ Oberlo ✔ Wordpress/Woocommerce, Weebly, Wix and Canva ✔ MS Suite and Google Suite ✔ Slack, Zoom, Teamviewer, etc. ✔ Zendesk, Freshdesk, Gorgias and other customer messaging platforms that are unknown to the public ✔ Amazon FBA, Jungle Scout extension, Amazon Scout extension, PriceBlink extension ✔ Amazon Seller Central, Walmart Seller Central, eBay Seller Hub, Lazada Seller Central ✔ ISBN Search ✔ Google Keyword Planner ✔ Zen Arbitrage ✔ Asana ✔ REI Simple I'm also a fast learner with excellent communication skills and a strong writing background