Achel M.
10 Yrs Customer Service Experiene
❤️ Here's how I can help you. ✅ Customer Service With 10 years in customer support, I excel at offering empathetic and attentive service, actively listening to concerns, and making a positive impact on customer satisfaction. 1 year in half ecommerce customer service ✅ Technical Support Proficient in delivering step-by-step guidance and adjusting terminology to effectively resolve technical issues for users of all ages. Expertise : ✔ Customer Service ✔ Issue Resolution ✔ Self-learner ✔ Mentoring ✔ Database Management ✔Cross-Functional Collaboration ✔Effective Communication Proficient ✔ Freshdesk ✔Freshcaller ✔Intercom ✔Salesforce ✔ Soft Phone / Dialer ✔ Salesforce ✔ Google Workspace ✔ Slacks ✔ Helium 10 🤝 Feel free to connect with me directly. Have a wonderful day! ❤️
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $4.4k
Billed in all: $19,741$20k
$4.4k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 20% in Email Management
Ranked by MRR among everyone on Upwork with the skill.
- #294Order Management1,128 freelancers · 🇵🇭 #170Top 26%🇵🇭#170 of 562
- #414Ecommerce Support1,624 freelancers · 🇵🇭 #248Top 25%🇵🇭#248 of 760
- #530Customer Care2,153 freelancers · 🇵🇭 #219Top 25%🇵🇭#219 of 730
- #725Order Processing2,648 freelancers · 🇵🇭 #515Top 27%🇵🇭#515 of 1,622
- #780Order Tracking2,668 freelancers · 🇵🇭 #564Top 29%🇵🇭#564 of 1,731
- #1,012Email Management4,968 freelancers · 🇵🇭 #530Top 20%🇵🇭#530 of 2,289
- #2,854Technical Support11,267 freelancers · 🇵🇭 #1,675Top 25%🇵🇭#1,675 of 6,366
- #3,688Email Support14,954 freelancers · 🇵🇭 #2,345Top 25%🇵🇭#2,345 of 8,734