Margarita D.

Hi there! I’m Margarita Domingo, an Operations Manager and Customer Support Specialist with over 10 years of experience in the customer service industry. I’ve worked with US, Australian and UK-based hybrid eCommerce companies, worked both on corporate and freelance roles to deliver top-notch customer service solutions. I also had the privilege of completing my customer support managerial training in Salt Lake City, USA, refining my leadership, operations, and customer experience strategies. 🔥 What I Bring to the Table: ✅ Customer Service Excellence – Ensuring seamless support, retention, and satisfaction. ✅ Operations & Team Leadership – Managing and mentoring teams for peak performance. ✅ Process Optimization – Streamlining workflows for efficiency and scalability. ✅ Multi-Channel Support – Expert in chat, email, and inbound customer inquiries. 🛠️ Tools & Platforms I Work With: ✅ CRM: Zendesk, Kustomer, Freshdesk, HelpScout, Re:amaze, Gist, Exigo, Trello, Zoho, RichPanel ✅ eCommerce: Shopify ✅ Productivity: Google Sheets/Docs, Microsoft Office Suite ✅ Creative Tools: Canva (for eBooks, invitations, planners) ✅ AI Tools: ChatGPT, Grammarly AI, Canva AI, Claude and other productivity tools for customer support, content creation, workflow optimization, and research As a high-energy, results-driven professional, I thrive in both structured corporate environments and dynamic freelance projects. Whether it’s resolving customer issues, optimizing processes, or leading teams, I am committed to delivering outstanding service and operational success. Let’s collaborate and create exceptional customer experiences! Looking forward to working with you. 📩 Let’s connect!