Angel M.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Hi there! I'm Angel, a freelancer from the beautiful Dominican Republic. I've been freelancing for seven years, and I'm excited to use my experience in enterprise support and client management. Work Experience: In my last job, I was the Customer Support Manager at Earn2Trade. I made sure everything ran smoothly with strong enterprise support. I handled disputes, managed requests, ensured compliance, and led a team of six great customer support agents. This experience sharpened my skills in enterprise support, client relationships, onboarding, and training, getting me ready for a Customer Support Manager role. Skills: Enterprise Support: Experienced in providing thorough support tailored to the specific needs of enterprise clients. Client Relationship Management: Good at building and maintaining strong client relationships based on trust and reliability. Client Dispute: Capable of professionally handling compliance and dispute cases for the company. Customer Service/Tech Support: Skilled in delivering excellent customer service and technical support through email, chat, and social media. Experienced in resolving issues related to billing, hardware, and software. Training/Team Development: Skilled in developing strategies and training a team to deliver outstanding customer service. Language Proficiency: Fluent in both English and Spanish, allowing effective communication with a diverse range of clients. Basic knowledge of Italian. Why You Should Choose Me: I love providing great support and making sure clients are happy. I'm detail-oriented and proactive, ready to handle any challenge that comes my way. My experience with various client needs has prepared me well for the Customer Support Manager role, and I'm dedicated to boosting customer satisfaction and team performance.