Noeme J.

Running an online store is demanding and your customers expect fast, friendly support every time. That's where I come in. I'm Noeme, an E-commerce Virtual Assistant with 10+ years of experience and a current focus on Shopify customer support for health and wellness brands. Right now, I support an active Shopify store where I handle end-to-end customer service from order management, refunds, and replacements, to Zendesk ticket resolution and Facebook comment moderation. I know how e-commerce customers think, and I know how to keep them happy while protecting your brand's reputation. What I can do for your Shopify store: 🛒 Order management, tracking, refunds & replacements via Shopify 🎟 Ticket management & resolution using Zendesk 📞 Phone, email, and live chat customer support 💬 Facebook comment & DM management 📦 Shipment tracking & coordination with fulfillment teams 📋 CRM updates (Salesforce, GoHighLevel) Tools I use daily: Shopify · Zendesk · Google Workspace · Canva · Trello · Slack · ChatGPT I'm reliable, proactive, and treat your customers like they're my own. If you need someone who can jump in fast and keep your store running smoothly, let's talk.