Nirma A.

I have been working in the BPO industry for the past seven years; during this time, I've had the chance to work as a customer service representative, learning on qualities as empathy, active listening, explain billing receipts. Part of technical support learned skills like multitasking, managing, and processing tickets, guide the customer through a series of troubleshooting steps, which helps you be patient and innovative to find ways to explain the customer. And final, I worked as a retention specialist for a short time, learning how to negotiate on behalf of the company I worked for, negotiate with the customer on the best option to avoid canceling products. Experience in Microsoft word, preparing reports, drafting abilities; Microsoft PowerPoint, preparing presentations for college expositions.