Mary Joy G.

Hi! I’m Mary Joy, a customer service and administrative professional with 10+ years of experience in BPO, client support, payroll, timekeeping, and remote work. I’ve worked with companies such as ADP and ERC Global, handling payroll and timekeeping concerns, client cases, employee timesheets, documentation, and follow-ups. I also have experience with ADP Workforce Now, HR onboarding, email support, data entry, travel assistance, Shopify management, and social media support. Here’s what I can help you with: • Customer service through email, chat, and phone • Technical and product support • Payroll and timekeeping support • ADP / WorkforceNow-related tasks • HR onboarding and employee documentation • Administrative and back-office support • Data entry and record management • Email and ticket management • Travel booking and customer assistance • Shopify product and order management • Social media management and basic content support I’m comfortable working with Freshdesk, Zendesk, Salesforce, Slack, Zoom, Microsoft Office, and other online tools. I’m also quick to learn new platforms and can work independently with minimal supervision. I’m organized, dependable, and customer-focused. Whether you need someone to handle customer inquiries, keep your records organized, assist with HR or payroll tasks, or simply help take some work off your plate, I’m happy to help. If you’re looking for someone reliable who can handle both customer-facing and administrative tasks, I’d be happy to work with you.