Jhovannie S.

An ambitious "doer" and decision-maker, a self-starter who values people and promotes winning behaviors of trust, innovation, collaboration and execution. A risk-taker and is focused on business results.   A persuasive, enthusiastic, and confident influencer who guides people towards business goals. Skillful with the emotional aspects of influencing others; connects with others on an individual basis leveraging this information to gain agreement that has resulted to consistent delivery of results in operations and sites that he managed.  He has the passion for continuous improvement, elimination of wastes, and non-value added tasks and processes to help individuals and teams be more productive and efficient while keeping everyone engaged. Adept Operations and Procedures Manager with over 13 years of Leadership experience in Contact Center Management, Customer Success, CSAT, Net Promoter Score, Employee Engagement, Process Improvement, Real-time Adherence, Staffing Management, Reporting Management and Business Continuity Plan. Has a proven track record in handling multiple sites and campaigns. A Green Belt Lean-Six Sigma Certified.