Al B.

Need a Customer Service Pro who treats your customers with patience, professionalism, and genuine care? Hi, I’m Al 👋 I have 15 years of customer service experience and 5+ years of remote work experience supporting U.S. and international clients. I’ve worked with Citibank, IBM, Dialpad, and United Airlines, helping customers through phone, email, and live chat while supporting daily business operations. What I can help with ✅ Customer service & support ✅ Phone, email & chat support ✅ Virtual assistant & admin support ✅ Appointment scheduling & follow-ups ✅ CRM & ticket management (Zendesk / Freshdesk) ✅ VoIP systems (Dialpad, RingCentral, Ringover, Quicktalk) ✅ Customer retention & de-escalation ✅ Client onboarding & account support Clients appreciate that I’m reliable, calm under pressure, easy to work with, and able to solve problems independently. I learn new tools quickly and stay dependable in fast-paced remote environments. My goal is simple: make every customer feel heard, respected, and supported while protecting your brand. If you’re looking for someone who can deliver excellent customer service and support your business with minimal supervision, I’d love to connect. ➡️ Click “Invite to Job” or send me a message ➡️I’m ready to help.