Kathlyn B.

🌸 🌸 🌸 I have nearly 7 years of experience in eCommerce customer support, primarily working with Shopify stores. I’m experienced in handling customer inquiries through email and live chat, managing orders, tracking shipments, processing returns and exchanges, handling refunds, and resolving customer concerns with patience and professionalism. I’m familiar with Gorgias, Freshdesk, Zendesk, Shopify, Gmail, and Google Workspace. I can follow SOPs, manage high ticket volumes, and work independently while keeping customer satisfaction a priority. I’m reliable, detail-oriented, adaptable, and always willing to learn. My goal is to provide excellent support while helping your business maintain happy and satisfied customers.. 🌸 🌸 🌸 As experiences in Virtual Assistant, I offer excellent quality results in: 🌸 Admin Support 🌸 Social Media Management (Facebook, Instagram, LinkedIn, Twitter, Pinterest, TikTok ) 🌸 Email Management / Email Handling 🌸Live Chat 🌸 Internet Research 🌸 Data Entry 🌸 Data Mining 🌸Product Listing 🌸 Gmail 🌸 Outlook 🌸 Zendesk 🌸Freshdesk 🌸 Office Applications 🌸 Shopify 🌸 Slack 🌸 Trello 🌸Monday 🌸Hootsuite 🌸Lastpass 🌸 Etsy 🌸 Google Docs 🌸 Dropbox 🌸 Google Spreadsheets 🌸 ChatGPT Highly organized and detail- oriented. I’m dedicated and committed to duties, and I can excel in a fast-paced environment. And I'm looking forward to hearing from you. Thank you, and God bless!