Dinah Aisha G.

I consider myself as a hard working, proficient, motivated, and passionate employee who prides myself on personal excellence, solid successful experiences, and is always eager to learn more skills that I know I still don't have today. My almost 10 years of Customer Service Experience has given me the opportunity to learn and apply skills and values that are not only beneficial to myself but more so to clients I am connected with. This honed me to better function and deliver what is expected of me at all times. My passionate, hard working, and good work ethics has brought me successful experiences as a Trainer, Lead, and Manager. Being an on-boarding trainer my focus was to prepare new hires to the company's culture and hone their skills product specific wise. It gave me a tremendous opportunity to learn different campaigns and skills such as Data Entry, Product Listing, E-commerce, Lead Generation, Virtual Assistants, Back office, Sales both inbound and outbound, Med Care, Logistics, Email Support, Shipping coordinators, and many more as I was the Senior Trainer handling all new and old campaigns from new hire on boarding, product training, nesting, up until the employee's go live in production. My experience as a Supervisor and Manager played a huge importance in my interpersonal and social skills. I've had an opportunity to deal with clients from various campaigns, creating training platforms to improve their business, laying down action plans to address issues within their campaigns, training needs assessments for solid action plans on areas for improvements, and strengthening their teams. In the last quarter of 2019, I was given the opportunity to widen my scope and skills when I was hired as a Social Media Specialist. A few days after I got hired, I was offered either a supervisory or training role with which the latter I chose. More skills were learned such as effectively managing social media platforms, usage of Shopify, and Ship Station. I was given the opportunity to closely work in clients in managing escalations. With my role, I was also able to create Quality guidelines, Training Proposal, Training Agenda, Training Modules, Customer Service plans, and Work Instructions all for the improvement of the company. My combined experiences and skills makes me not only extra knowledgeable but also deserving of client's trust to perform and deliver with competency. These allowed me to effectively communicate with the right level of self-confidence among colleagues, under commit but over deliver, adapt quickly yet effectively, and more importantly add value to tick client's business.