Rumerson L.
IT - Infrastructure Service Desk Analyst / Office 365 Support
i'm an experienced IT Service Desk Analyst, currently working as a Level 2 Service Desk analyst for one of the biggest hotel network in the world. Direct support of the local IT managers, handles escalated ticket from Service desk L1. Provide support via phone, chat and emails. Engage and facilitate calls in case there are any outages. Server monitoring makes sure that the services are running. Basic knowledge in CCNA. Proficient with computer hardware, handles ticket management assigning ticket to analyst or other resolver groups. Above average English communication skill both written and verbal. Currently working as an Office 365 Support for Office 365 Administrators. I am proud and confident that I will provide the HIGHEST QUALITY of work that will ensure that every task is completed.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $12k
Billed in all: $89,129$89k
$12k in the last 6 months
Across 3 contracts
Earnings, last 30 days
Skill rankings: Top 5% in Communications
Ranked by MRR among everyone on Upwork with the skill.
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