Jayvir B.

WFM Specialist | Forecasting | Capacity Planning | Scheduling | RTA

I help businesses optimize workforce operations, improve demand forecasting accuracy, and reduce operational costs by turning complex data into actionable insights. With over 9+ years of experience in workforce management and financial analytics, I specialize in building scalable staffing strategies that improve efficiency and service performance across global operations. 🚀 What I Can Help You With: ✔ Workforce demand forecasting & volume planning ✔ Capacity planning using Erlang models (Erlang C) ✔ Schedule optimization & staffing models ✔ Real-time operations (RTA) analysis & SLA management ✔ Performance dashboards (Google Sheets) ✔ Operations analytics & automated reporting ✔ Workforce cost optimization & efficiency improvement 🛠 Tools & Expertise: • Workforce Forecasting & Planning • Erlang Capacity Modeling • Advanced Google Sheets / Excel Analytics • KPI Reporting & Performance Analytics • Data Visualization & Automation • Workforce Optimization Strategies 💡 Why Clients Hire Me: ✔ 9+ years of WFM & analytics experience ✔ Proven leadership managing high-performing analytics teams ✔ Deep expertise in call center & BPO operations ✔ Experience supporting 1,000+ employees globally I’ve successfully led workforce operations across multiple regions, including the APAC, MENA, and US, supporting multi-site and multi-line-of-business environments. My experience covers capacity planning, scheduling optimization, real-time management, and analytics reporting, working closely with leadership teams to drive smarter staffing decisions and measurable performance improvements. 📩 Ready to improve your operations? Let’s talk.